Elements Smokehouse and Bar Reservation Terms

1. We do not allocate/designate tables for bookings. Tables are allocated on the day based on availability and weather.
2. No refunds will be processed for cancellation of any group bookings of 6 and above within 48 hours of the reservation date.
3. For bookings of 10 people and over, Group Dining menu/Set-menu options must be taken. If not, please see pt. 4
4. A 10% surcharge applies for A La Carte Menu on group bookings of 10 people and over (subject to approval).
5. Upon arrival there might be a slight delay in getting your table ready, this is generally due to our reluctance to rush our diners. However, we will do everything possible to have your table prepared at the earliest.
6. Bookings are made for a maximum of 1.5 hours for up to groups of 7, and 2 hours for groups of 8 and above (strictly maintained on Fridays & Saturdays, flexible on other days, subject to availability).
7. An extra 15% surcharge applies on all public holidays.
8. Deals and Specials are limited to bookings of up to 6 guests.

Credit Card Authorisations

1. Bookings of 1–5 guests will not be required to provide a credit card authorisation and will not be subject to a cancellation policy except on special days and public holidays (see point 6).
2. Bookings of 6–9 guests will be contacted for credit card authorisation to confirm their booking, and will be charged $50 per person for cancellations within 48 hours of their reservation.
3. Bookings of 10 guests and above, who choose to dine à la carte (subject to approval, see terms and conditions), will be contacted to confirm their booking and will be charged $80 per person for cancellations within 48 hours of their reservation.
4. Bookings of 10 guests and above, who organise a set menu, will be contacted for a credit card authorisation to confirm their booking and will be charged the value of their set menu per person for cancellations within 48 hours of their reservation.
5. Cancellation charges for reservations are in place due to the extra labour allocated for operations and food prep.
6. Special days and public holidays and large party sizes (every booking will require credit card authorisation). The card will only be charged $50 per person in the event of a no-show or a cancellation within 48 hours of the reservation time.